What is counselling? 

什麼是心理輔導?

The word 'counselling' covers a broad spectrum, from someone who is highly trained to someone who uses counselling skills (listening, reflecting back what you say, or clarifying) as part of another role, such as nursing. We use the term here to refer to a talking therapy delivered by a trained counsellor or individuals udergoing clinical training.

Counselling provides a regular time and space for people to talk about their troubles and explore difficult feelings in an environment that is dependable, free from intrusion and confidential. A counsellor should respect your viewpoint while helping you to deal with specific problems, cope with crises, improve your relationships, or develop better ways of living. Despite the name, counsellors don't usually offer advice. Instead, they help you to gain insight into your feelings and behaviour and to change your behaviour, if necessary. They do this by listening to what you have to say and commenting on it from their particular professional perspective.

“輔導”一詞所涵蓋的層面極為廣泛,從相關專業受訓者至使用相關輔導技巧(如傾聽、反映或沉澱及澄清您的說話)的其他角色,如護理所提供的相關服務,皆可列為〞輔導"。我們這兒使用之此術語指的是經由專業輔導員或受訓學員所提供的傾談治療。
 
心理輔導为您提供一个固定的時間和地點,让您在一個安全、不受干擾及保密的環境裡訴説您的煩惱和困擾。辅导员的前提是在協談過程裡尊重您的個人觀點,協助您具体處理個人特定課題、應對危機、改善人際關係或開發更理想的生活方式。輔導員一般不提供勸告或建議,他們通過傾聽並由專業立場及觀點發言,協助您進一步覺知個人情緒與行爲,及在有必要時改變個人行爲方式。
 

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How can counselling help me? 

心理輔導可以如何幫助我?

Counselling provides a safe place for you to talk in confidence about whatever you wish. It is an opportunity to step back from your everday life and gain a different perspective and understanding of yourself and of others. You will have the opportunity to explore difficult, painful or uncomfortable feelings with someone who will treat you with respect, not judge you. Through your better understanding of your emotional difficulties and with the support of your therapist, counselling can help you to begin to deal with your problems.

心理輔導為您提供一個安全的環境,讓您得以隨心所欲地與輔導員交談,並在輔導進行中,協助您於日常生活瑣碎裡抽身旁觀,溫故知新,從全新角度理解自己和他人。同時,您可以與尊重您。不對您隨意加以審判的輔導員一起探討個人內在困難、痛苦或不自在的感受。在輔導員的支持下,您得以通過對個人情緒問題的理解而進一歩處理相關困擾。

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How much does counselling cost?

心理輔導如何收費?

At CMHA we try to provide a service to all individuals regardless of background and hence depending on circumstances we provide the following counselling services:

Subsidised: £15 Conducted by a Part Qualified trainee counsellor (Subject to waiting list)
Low-Cost Counselling: £30-£50 - Conducted by a Fully Qualified professional counsellor (Short waiting list)
Complimentary: Free - Only available under extenuating circumstances* (Limited availability)

* The free service we offer may be subjected to a means tested service whereby due to extenuating circumstances the client may be unable to pay and is typically subject to a longer waiting list. This may be due to financial hardship, unemployment or retirement but will ultimately be a management decision.

華心會竭盡所能為各階層英國華人提供服務,於此前提下輔導服務收費準則如下:

受資助輔導:£15 – 由資格考核中的輔導實習員進行輔導(名額受限)

低价輔導:£30-£50 – 由專業輔導員進行輔導(名額較多)

免費輔導:免費--只情況允許下酌量分配(名額有限)

*我們所提供的免費輔導服務將於測定當事人狀況及條件後為決,當事人可能因經濟困難、失業、退休等因素被迫輪候期較長,此間最終決定者為華心會管理層。

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Can I request a specific counsellor?

我能依個人意願挑選特定輔導員嗎?

All of our counsellors are professionally qualified or currently under professional training, we will allocate a counsellor who is the best match to you. You can request a counsellor who speaks your particular language or dialect or is of your preferred gender, whatever you are most comfortable with.

我們的輔導員皆為具專業資格或為專業培訓中人仕,我們將結合您的情況,給您安排最合適的輔導員。您可按針對輔導員性別或個人語言所需,選取最令您感覺自在的輔導員

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Will attending counselling effect my benefits? 

我的福利可會因進行心理輔導而受到影響?

No, attending counselling will not affect your benefits but please consult your benefits advisor. We will not disclose your information to any individual or organisation unless you give us permission to do so.

進行心理輔導不會影響您的福利,但請事前向福利顧問咨詢有關事宜。未經您同意之下們絕不對任何人或組織公開您的個人資訊

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What will my employer think? Will my career be affected?

我的雇主會怎麼想?我的事業會受到影響嗎?

Counselling is strictly confidential other than in exceptional circumstances where your life is in danger and the counsellor may ask to talk with another professional like a doctor on how best to help you. No one will know you are receiving counselling, not your employer, family or friends, unless you wanted to tell them.

Your career should not be affected by undergoing counselling. Your employer may appreciate you seeking support if your difficulties are negatively affecting your performance at work. In the long term, having a better understanding and control of your mental well being could improve your outlook on life and work.

心理輔導是嚴格保密的,除非您的生命安危受到威脅,此情況下輔導員可能會與其他專業人仕(例如醫生)商討如何更具體幫助您。除此,將無人知曉您在進行心理輔導,包括您的雇主、家人和朋友們,除非您有意知會他們。

心理輔導不會影響您的職業生涯,反而,如果您因個人困擾導致工作表現失差,您的雇主可能樂於見到您尋求專業幫助。由長遠觀點而言,對個人及心理健康更明確的理解與掌控將於您的職業和生活帶來積極影響。

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Do I have to tell my family and friends that I see a counsellor?

我需要把見心理輔導員的事情告訴我的家人和朋友嗎?

No, you don’t have to, and we will not contact your family or friends unless you or other people’s safety is at risk.

However it may be helpful if you were supported outside therapy as some clients feel more vulnerable during the therapeutic process. After talking through difficult issues it can be comforting to turn to those close to you.

不,您不需要這麽做。除非您或他人的安危受威脅,否則我們不會聯係您的家人或朋友。

但是,輔導過程中當事人可能感覺個人內心比過往更為脆弱,因而外界的支助有其助益;傾談個人內心所遭遇的諸般苦痛課題後,親友的陪伴可帶來額外慰藉。

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How long does counselling take?

心理輔導需時多長?

This often depends on the kind of difficulties you are experiencing. It is better to go and see a counsellor early on when problems start, before they become too big to manage. You have a right to ask your counsellor if they think they can help you and in what ways. Often community Counselling Services are quite busy and so there may be a wait to get an appointment and a limit to the number of sessions are offered.

At the initial session a counsellor will generally give you time to talk about what brings you to counselling and then discuss this with you in a way that will help you decide what you want to do from there. You may decide you would like to make further appointments to see a counsellor. Also, another support service may be suggested to you that the counsellor feels would be better able to help you. Alternatively, you may decide that you already feel clearer about a way forward and are happy to finish there, knowing you can come back and see them if you want to in the future.

Sessions usually take place once a week. Making this regular commitment gives you a better chance of finding out why you are having difficulties. (Taken from www.Mind.org.uk)

這通常取決於您所面對的困擾。病從淺中醫,在問題發生初期及早尋求輔導的幫助,則可免事情惡化至難以處理的境地。您可向輔導員詢問清楚他是否能夠並將如何幫助您。社區的心理輔導服務往往供不應求,致輪候時間較長外,所能提供的輔導節數亦受限制。

初次見面(評估)輔導員將予您時間傾談以了解您欲見輔導的因原,並於傾談中幫助您採取下一歩行動。事後您可自行決定是否預約與輔導員見面。另一方面,輔導員可能建議您其他可更具體幫到您的支助服務。此外,您可能於初次傾談後發覺自己已有了明確方向而樂於就此結束,在這情況下您將被確保往後若有需要可隨時回來再與輔導員傾談。

輔導一般是一周一次,遵守此固定時間的協議將有助於您更快速理解個人所面對問題的導因。(摘自www.Mind.org.uk)

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Will a counsellor give me practical advice?

心理輔導員會提供我生活忠告嗎?

Counselling does not offer practical advice on managing debts, how to write an essay, nor tell you what to do about personal situations in your life. Think of them more as a guide than an advisor, one who is keen to understand you as an individual and then help you make sense of what is causing your difficulties. Very importantly, counsellors are not there to pass judgements or tell you your mistakes. Because counsellors are professionals outside your family and social circle, there is no need to take into consideration their feelings or your obligations and responsibilities to them. They are there to help you.

However, sometimes Counsellors may make practical suggestions and recommendations. Counsellors however, are trained to help you come to your own understandings about what is difficult. They do this through talking about your past and present circumstances and beliefs. Having studied how humans grow and develop, counsellors have a way of understanding how common problems get in the way of this happening. Often people are thinking and feeling more confident and positive about themselves after undergoing counselling.

心理輔導員並不提供關於理財或者課文方面的建議,同時亦不為您的個人生活情況做任何建議。想像他們的角色為向導與其顧問;他們真誠地有意理解您的內心世界,並用心幫助您理解個人所面對問題的導因。更為重要的,輔導員的角色不為審判或告知您個人所犯錯誤;因爲輔導員是您家庭和社交圈之外的專業人員,您可排除顧忌他們的感受、個人在他們身上的義務或責任等負荷。他們的角色是為了幫助您。

然而,輔導員偶而會給予建議和推薦;他們被訓練以協助您針對個人困擾尋得個人的答案及理解,通過與您傾談您的過去和現在的狀況以及個人信念的過程達致目的。輔導員皆在人類發展學方面受過訓練,對於一些常見課題的發生別有見識。經過心理輔導程序的人一般於思考和感受上更為自信以及積極。

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Is counselling really confidential? 

心理輔導當真保守隱私嗎?

In the UK, there is a strong belief in the right of the individual to privacy. Counselling offers you an opportunity to talk to someone about problems that you feel you cannot tell those closest to you and at CMHA you can be assured you know that this will be kept confidential.

All issues discussed during the counselling will not be disclosed without your consent, except in exceptional cases that may include:

  1. Legal requirement (e.g. Anti-terrorism Act);
  2. Client or someone else is actively suicidal and/or is at risk of serious harm to self or others;
  3. A child is at risk of abuse.

In which case, you will be informed in advance that confidentiality will not be adhered to, and an explanation will be given.

英國社會極注重個人隱私之權益;個人感覺無法對身邊親近者傾訴的困難,華心會心理輔導服務提供你機會,讓你可以在確保隱私的情況下放心傾訴。

所有在輔導程序裡透露的議題未經你同意被披露,必被嚴加保密,除了以下特殊情況:

  1. 法律需求 (例:反恐怖條令)
  2. 受輔當事人或他人有強烈自殺意圖及/或嚴重自殘或傷害他人
  3. 小孩有被虐風險
在上述情況下你將被提前知會隱私協議不被保守,並將給予解釋。

 

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My English is poor. Can I still attend counselling? 

我的英文很差,仍然可以進行心理輔導嗎?

At CMHA we provide counselling in Cantonese, Mandarin or English whichever you are most comfortable with.

華心會提供粵語、華語及英語輔導,你可選用自己最自在的語言。

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What types of counselling are there? 

有些甚麼種類的心理輔導?

At CMHA we offer face-to-face counselling. Within these sessions we provide different modalities including Integrative, CBT, person centred and family therapy. At the moment we are unable to provide telephone or web counselling but we’ll be looking into providing these services in the future.

華心會提供面談輔導,輔導模式為整合輔導、認知行為輔導、當事人中心輔導及家庭治療。目前我們無法提供電話或視頻輔導,但我們在探索於未來提供此類服務的可能性。

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Can I stop counselling whenver I want to? 

我可以隨時結束心理輔導嗎?

Yes, you can. However you are advised to let CMHA and your therapist know in advance, so that you and your therapist can discuss ending properly.

可以。但請提前通知華心會及你的治療師,以便治療師得以與你妥當探討治療的結束。

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What physical problems can counselling help me with? 

心理輔導對哪一類生理問題有幫助?

  • Change in sleeping pattern – inability to sleep or over sleeping
  • Change in appetite – over eating or eating irregularly
  • Fatigue, headaches
  • Weight gain/loss
  • Unexplained pains or aches over long periods
  • Falling ill, catching cold or flu frequently
  • Diarrhoea or constipation

The stress of adjusting to a new life at any point can lead to physical symptoms. If you are experiencing any of the above difficulties we encourage you to seek medical advice and/or talk to contact our counselling service.

  • What psychological symptoms can counselling help me with?
  • Feeling anxious
  • Feeling depressed
  • Loss of concentration
  • Feeling frustrated
  • Feeling confused, a loss of control or sense of direction
  • Indecisiveness
  • Feeling helpless
  • Lack of interest in social interaction
  • Addicted to internet, gambling, drinking, smoking or eating
  • Loss of temper, irritability

The stress of adjusting to a new life at any point can lead to psychological symptoms. If you are experiencing any of the above difficulties we encourage you to seek medical advice and/or talk to contact our counselling service.

 

  • 睡眠失調──無法入睡或過度睡眠。
  • 胃口改變──過度進食或飲食不規則。
  • 疲乏、頭痛。
  • 體重增加/下降。
  • 長期不知名疼痛。
  • 經常生病、傷風或感冒。
  • 腹瀉或便秘。
調整及適應新環境及生活的壓力可導致各類生理症狀,如果你經歷以上疑難,請做醫藥諮詢及/或聯絡我們的心理輔導服務。
 
心理輔導可幫助那類心理症狀?
  • 感覺焦慮。
  • 感覺憂鬰。
  • 無法集中精神。
  • 感覺沮喪或挫折。
  • 感覺困惑,失去控制或失去方向之感。
  • 無法做決定。
  • 感覺無力。
  • 對社交不感興趣。
  • 對網絡、賭博、飲酒、吸煙或進食上癮。
  • 脾氣不受控制,易躁怒。
調整及適應新環境及生活的壓力可導致各類心理症狀,如果你經歷以上疑難,請做醫藥諮詢及/或聯絡我們的心理輔導服務。

 

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Can I have counselling in my home? 

我可以在自己家裡接受心理輔導嗎?

Unfortunately our counsellors cannot travel to your home. However, we may be able to offer telephone/ webcam counselling in the future.

抱歉,我們的輔導員不可上門去你家,但將來我們可能提供電話/視頻輔導。

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Who are the counsellors at the Chinese Mental Health Association? 

華心會的輔導員是些甚麼人?

We have a team of dedicated Chinese counsellors who are training or practicing counsellors. Our team is supervised by a registered Counselling Psychologist on a regular basis.

我們的輔導員由一群熱誠人士組成,其中有受訓中的輔導員或專業輔導員。我們的輔導員小組定期接受一位註冊輔導心理學家的督導。

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Will my counsellor offer me any further therapy? 

我的輔導員會提供我進一歩治療嗎?

Yes, you can discuss extending your treatment with your counsellor if required.

會。如果你覺得需要或有必要延長治療,可與你的輔導員商談。

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Can I contact my counsellor at anytime if I have an emergency? 

緊急狀況下我可以隨時聯繫我的輔導員嗎?

In the case of emergency, we advise you to contact the emergency services as soon as possible. CMHA is open Mondays to Friday 10am-6pm but our counsellors are only available via appointment. At present we do not run a helpline or immediate contact service with our counsellors. Please refer to our useful contacts section here (ADD HYPERLINK).

緊急狀況下,請盡速聯絡政府急救服務部門。華心會開放時間為星期一至星期五早上十點至下午六點,而我們的輔導員得通過事先約定方能提供服務;目前我們未有熱線服務或緊急狀況馬上聯絡輔導員的服務。以下聯絡資料可能有助於你,請參考。

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Can a friend or family member attend counselling with me for support? 

進行心理輔導時,能否有其中一位朋友或家人與我一起出席以做支持?

The services we offer are mostly one-to-one based, however if you’d like to have friend or family member attend counselling with you, you can discuss this with the counsellor before the sessions commence. If you are new to therapy and are feeling nervous about attending the session on your own, we’d encourage you to explore these feelings with your therapist.

我們所提供的主要為一對一面談服務,但如果你希望朋友或親人在輔導進行時一旁陪伴,你可在輔導開始前與你的輔導員商談。如果你對輔導服務感覺陌生,獨自一人進行輔導令你緊張不安,我們鼓勵你與輔導員進一歩探討其中感受。

 

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